Service Alternatives, Inc., an organization that is a non-profit devoted to promoting proactive communication and Inside Out Change, continues to advance the field of de-escalation. Service Alternatives, Inc. was founded by Fran Einterz in 1983 to address the issue of conflict between vendors and customers. Einterz, a management consultant noticed that vendors were engaging with … Read moreLearn To Find Alternatives Without Tears: A Really Short Guide