The work of Service Alternatives, Inc., a nonprofit organization dedicated to creating a culture of proactive communication and Inside-Out Change continues to develop the field of de-escalation. Established in 1983 by Fran Einterz, Service Alternatives was formed as a reaction to the increasing tension in customer-vendor relationships. Einterz, a management consultant recognized that vendors were … Read moreWho Else Wants To Know How To Find Alternatives?