The work of Service Alternatives, Inc. A non-profit organization dedicated to developing a culture that encourages proactive communication and Inside-Out Change continues to further develop the field of de-escalation. Service Alternatives, Inc. was founded by Fran Einterz in 1983 to address the issue of conflict between vendors and customers. Einterz was a consultant in management … Read moreCelebrities’ Guide To Something: What You Need To Find Alternatives