The work of Service Alternatives, Inc. is a non-profit organization committed to developing a culture that encourages proactive communication and Inside-Out Change, continues to further develop the field of de-escalation. In 1983, the organization was founded by Fran Einterz, Service Alternatives was formed as a reaction to the increasing conflict in the vendor-customer relationship. Einterz … Read moreWhy There’s No Better Time To Find Alternatives