Service Alternatives, Inc. is a non-profit dedicated to encouraging proactive communication and Inside Out Change, continues to advance the field of de-escalation. Service Alternatives, Inc. was created by Fran Einterz in 1983 to address the issue of vendor/customer conflict. Einterz, a management consultant noticed that vendors were engaging with customers in antagonistic relationships and was … Read moreEight Days To Improving The Way You Find Alternatives