The work of Service Alternatives, Inc. A non-profit organization dedicated to developing a culture that encourages proactive communication and Inside-Out-change, continues to expand the field of de-escalation. Founded in 1983 by Fran Einterz, Service Alternatives was formed as a reaction to the growing conflict in the vendor-customer relationship. Einterz, a management consultant observed how vendors … Read moreDiscover Your Inner Genius To Find Alternatives Better